1. Will our conversation remain confidential?

Yes. State law and professional ethics require therapists to maintain confidentiality except for the following situations: 

  • suspected past or present abuse or neglect of children, dependent adults, or elders. Information provided by the client or collateral sources must be reported immediately to appropriate authorities including Child Protection and Law Enforcement. 
  • if the therapist has reason to suspect the client is seriously in danger of harming him/herself. The therapist will make every effort to enlist their cooperation in ensuring their safety. If they do not cooperate, further measures may be taken without their permission in order to ensure their safety.
  • if the therapist has reason to suspect the client has threatened to harm another person. The therapist must notify the police and inform the intended victim.

2. Where will grief support take place?

Group and individual sessions will be available through Zoom, a secure platform. Research has shown that online care can be very effective. You will need to have a good internet connection. Instructions for connecting to the client portal and Zoom will be provided.

Depending on the situation, need, and location, in-person support may be provided in a private place upon request.

3. What are the benefits of grief groups?

Group and individual sessions will be available through Zoom, a secure platform. Research has shown that online care can be very effective.

Grief is a normal reaction to loss. The goal of a grief group is to help members come to terms with their losses. Being in a grief group allows you to share your thoughts and feelings about the loss. Group members are joined by others with similar losses. The Group facilitator offers support such as listening and providing coping skills. A grief group helps reinforce that you are not alone as grief can feel isolating. Members offer support by relating to the losses of others. They also encourage each other to address their feelings. The interactive process promotes healing and growth. 

Joining a grief group is a way to receive support at a lower cost. Groups can be open or closed. With open groups, members can join at any time. Closed groups are normally time limited with members who have been screened. emoWellness offers closed groups.

4. What is the difference between therapy and coaching?

Therapy is intended to help people move beyond emotional distress. The therapist offers problem-solving skills and coping skills for therapy clients. Learning new ways to manage problems and feelings can lead to making better choices and personal growth.

Coaching, on the other hand, aims to help healthy people explore and achieve their goals with the help of a coach. The person in coaching becomes empowered and invested in self-growth.

5. Do I really need therapy? I can usually manage my problems

No one is exempt from personal challenges. Some challenges may seem bigger than others. Regardless of the challenge type or cause, a clear perspective of the problem will help you better manage the situation. 

Seeking the help of an impartial person can give you added support.

Reaching out to a professional implies that you are aware of what you are facing. Seeking therapy suggests that you are taking responsibility and demonstrating a commitment to working through your struggles. Therapy provides tools that will help redirect harmful patterns.

6. What is therapy like?

The treatment plan is different for each and is determined by needs and goals. The length of time spent in therapy will vary. Uncomplicated grief is when normal activities return within one year after the loss. Prolonged Grief is a major decline in daily function lasting longer than one year after the loss.

Initially, you can expect to discuss your current issues and concerns. If the first session goes well, you may elect to schedule regular sessions with the therapist. For future sessions, you can expect to discuss your progress and knowledge gained from previous sessions.

The goal of therapy is for you to apply in real life what you have learned in therapy. Positive results are expected to happen when you are fully engaged in the process. During therapy, you may be assigned homework. When goals are met, and you are taking responsibility for yourself, you will be ready to make positive changes in your life.

7. What about medication vs psychotherapy?

The need for treatment determines which approach is better. Research has shown that in many cases, a sense of well-being is achieved with an integrative approach to wellness. Working with your therapist and medical doctor can help you determine the best approach.

8. Will I receive a diagnosis for my grief therapy care?

At emoWellness, we believe that normal grief/uncomplicated is a human experience and is not a diagnosable illness. Unless you are experiencing a diagnosis such as complicated grief/prolonged grief, there is a low chance that you will be reimbursed by your insurance carrier. Even with a billable diagnosis, insurance companies will usually not pay the whole amount when services are rendered by an out-of-network provider.

9. Do you accept payments from insurance companies?

No. emoWellness is an out-of-network provider and not contracted with any insurance company. Private pay (self-pay) is accepted only.
A card on file is required to reserve your appointment and full payment is due at the time of service. We accept all major credit and debit


10. Will you provide a Good Faith Estimate for the cost of therapy?

Yes. As required by law, you will receive an estimate of the cost prior to the start of your therapy. The estimated length of therapy and a breakdown of rates and fees for all services will also be provided in writing. Assessments may be administrated at various times throughout one’s care at emoWellness. If your needs change, the good faith estimate will need to be updated.

11. Do you have a cancellation policy?

Yes. If you are unable to attend a session, please call to cancel at least 24 hours in advance. Otherwise, you will need to pay the full cost of the scheduled appointment. If you are a “no show” for an appointment, you will also be charged the full cost of the scheduled appointment.

12. If grief therapy is online can we bring someone to help with technical needs?

No. To allow for privacy and confidentiality, nonmembers and children are not allowed to attend sessions for any reason. Group members who violate this requirement will be asked to retire their membership.

13. Can visitors attend in-person sessions and events?

No. Only members and assigned participants can join sessions or events.

14. Where will workshops and coaching take place?

Depending on the situation, need, and location, coaching and workshops may be online or in-person. Persons of interest will be notified of the time and location.

15. What if I have more questions?

For additional questions, you may call 919 416 3737 . You may also contact [email protected]

Please feel free to contact us!

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